TERMS AND CONDITIONS

By using this website, the user ("user" or "you") accepts the following terms of use. If you do not agree with these terms of use, you should exit the website.

The official online store of GIANTX ESPORTS S.L. is an official website of GIANTX ("The Club"), who holds the license for the official GIANTX brand ("The Club"). We will notify web users of any changes to these Terms and Conditions by posting a notice on the homepage. Your continued use of this website obliges you to accept any updates to this website.

If you wish, you can open these terms and conditions in another window so that you can print them.

OWNERSHIP AND OPERATION

The official online store of GIANTX is a Limited Company in Spain with VAT number B93266336, and its offices are registered at C/ Paris 77, Málaga. The VAT number for GIANTX is ES-B93266336.

REGISTRATION

To place an order with GIANTX, you must register to use the website.

In exchange for allowing you to use the GIANTX online store and benefit from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current, and complete, and that you will ensure it remains correct and updated. If the provided information is incorrect, any contractual obligation with the Club may be invalid and voided.

REGISTRATION CONDITIONS

By continuing to use this website and any of the services offered, you must confirm that you are over 14 years of age. Please note that due to legal reasons, individuals under 14 years of age are not allowed to use this page.

COPYRIGHT

All content included on this website, including but not limited to page design, texts, graphics, audio clips, visual clips, logos, buttons, and icons, as well as their selection and arrangement, are the property of the Club or its content providers and are protected by international copyright laws in addition to those of Spain. All software used on this page is either owned by the club or is protected by international copyright laws as well as those of Spain.

ALL RIGHTS ARE RESERVED.

Permission is granted to electronically copy and print parts of this website for the purpose of processing an order in the online store and for using this website as a purchasing medium. Any other use of the materials on this website, including reproduction for purposes other than those described above, modification, distribution, transmission, broadcast, uploading, or downloading without the prior written permission of the club is strictly prohibited.

 COPYRIGHT INFRINGEMENT NOTIFICATION

GIANTS, under appropriate circumstances, will terminate the accounts of users who infringe on the intellectual property rights of others. If you believe that your work has been used or copied in a way that may constitute copyright infringement, please communicate it to our Legal Department in a letter that contains the following aspects:

1. An original or electronic signature of the person authorized to act on behalf of the copyright owner allegedly infringed;
2. A description of the registered work(s) for which you claim infringement and for which you request removal from the website;
3. A description of where the material you claim has been infringed is located;
4. Sufficient information to allow GIANTS to contact you, such as your address, telephone number, and email address;
5. A statement from you affirming that the material identified as yours and for which you are making the claim is not authorized by the copyright owner, its agent, or the law;
6. A statement from you affirming that the information in your letter is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You can notify Giants of any copyright infringement at the following address:

GIANTX Official Online Store

Attn: Legal Department

C/ Paris 77, Malaga, 29006

TRADEMARKS

The holders of all pages, graphics, and button icons are service marks, trademarks, and/or trade dress. Any other trademarks, product names, or company names or logos mentioned here are the property of their respective owners ("Third-party Trademarks"). You are not allowed to use the trademarks or third-party trademarks without the prior written consent of the Club, as well as third parties who are owners of trademarks.

For more information on Intellectual Property matters, please contact our Legal Department:

GIANTX Official Online Store

Attn: Legal Department

C/ Paris 77, Malaga, 29006

USER-GENERATED CONTENT

If you submit communications or materials to this website via email or other means, regarding any comments, questions, suggestions, etc., all such communications are and will be treated as non-confidential and non-exclusive. Consequently, you waive any claims that the use of this material violates any of your rights, including moral rights, property rights, or any other rights, including the right to approve how the Club uses such material.

Any material submitted to this website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, transmitted, published, sold, or used by the Club anywhere in the world, in any medium and perpetually, based on free copyright.

Please note that this provision does not relate to any personal data you have submitted to us; this will be treated in accordance with the provisions set out in the 'Privacy Policy,' which is part of these Terms and Conditions.

CHANGING TERMS AND CONDITIONS OF USE

Giants may add, modify, or remove any part of these terms and conditions of use at any time without prior notice. Any changes to these terms and conditions of use or any terms displayed on the website or any subdomain will apply as soon as they are 'posted' on the page. Continuing to use this page after any changes have been established will indicate that you accept them. Giants may add, modify, discontinue, delete, or suspend any other content displayed on this website, including product features or specifications described, temporarily or permanently, at any time, without prior notice and without any liability.

PRIVACY

We take your privacy very seriously. Giants' privacy policy provides you with details on the type of information we collect from you and details of how we may use this information. We ask you to read our Privacy Policy, which is part of these Terms and Conditions and outlines how your personal data is treated.

USE OF THE WEBSITE

You agree that you will only use our website, which complies with applicable laws and regulations, in a manner consistent with our terms and conditions. In particular, you agree that you will not use our website to upload or transmit any material containing software with viruses - or in any other way that interferes or disrupts our website - or other codes, folders, or programs designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment of any computer. You acknowledge that our website and any product obtained from it are solely for your personal use and will not be used for commercial purposes or commercially distributed without our prior approval.

PURCHASES AND SHIPPING

The help section explains how to place an order and how to pay for products. This section also clarifies any questions you may have regarding the delivery of your products; your right to cancel orders or return defective products to us, as well as our quality guarantee.

We offer various rates on all purchases. Here are the different ones:

• SEUR MAINLAND SPAIN* (24-72 business hours) - From 5€ (VAT included)
• SEUR BALEARIC ISLANDS* (72 business hours) - From 10€ (VAT included)
• SEUR PORTUGAL* (24-72 business hours) - From 5€ (VAT included)
• EUROPE 1*** (7-10 business days) - From 10€ (VAT included)
• EUROPE 2** (7-10 business days) - From 10€ (VAT included)
• UNITED STATES AND CANADA (7-10 business days) - From 10€
• LATAM 1**** (10-15 business days) - From 20€
• LATAM 2***** (10-15 business days) - From 20€

 

• *Customized products have a delivery time of 10 business days.
• ** Countries admitted: Denmark, Latvia, Lithuania, Slovakia, Slovenia, Estonia.
• ** Restricted regions: Azores Islands.
• *** Countries admitted: Germany, Belgium, France, Netherlands, Luxembourg, Austria, Hungary, Poland, Czech Republic, Italy, United Kingdom.
• *** Restricted regions: Corsica, Sicily, Isle of Man, and Channel Islands.
• **** Bolivia, Chile, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Panama, Paraguay, Peru, United States (Puerto Rico), Uruguay, Nicaragua.
• ***** Argentina, Brazil, Colombia, Ecuador, Mexico

Orders placed from outside the European Union exclude taxes. The customer is responsible for any charges imposed by their country's customs.

For orders placed from outside the European Union, taxes are excluded. The customer is responsible for any charges imposed by their country's customs.

PRODUCT WARRANTY

To process the warranty, you must contact our support team through the email sales@giants.pro. We will provide you with your case identification number and the following guidelines you must follow (how to pack and send the product, etc.). From then on and until the resolution of your case, we will contact you via email so that you receive information about the status of your case consistently and easily locate it.

DELIVERY CONDITIONS

You cannot accept the receipt of any order if you see that the box has defects such as cracks, splits, dents, or perceive that the product is opened, tampered with, or in poor condition. In such cases, you should inform the delivery person that you reject that delivery, and in the receipt they give you, specify in writing that you reject the order for those reasons. Similarly, you must notify us of this circumstance within the next 24 hours, through an email addressed to sales@giants.pro.

If you accept any package under such conditions, you forfeit any possibility of a claim, as we are not responsible for any damages that orders may suffer during their shipping phase.

RIGHT OF WITHDRAWAL

At Giants, we offer you the possibility to return products within the first 14 calendar days, for any reason, from the date you receive the order, provided that the conditions outlined on this page are met.

CONDITIONS FOR RETURNS FOR PRIVATE CUSTOMERS

There are cases in which the possibility of returning the product you purchased does not apply. We know that legal texts are cumbersome, but we have to inform you that these cases are covered by Law 47/2002 of December 19, which amends Law 7/1996, of January 15 on Retail Trade Regulation. Through this reform, our legal system incorporated the provisions of Directive 97/7/EC, on distance contracts, and adapted to community regulations.

The cases mentioned in the previous paragraph and excluded from exercising the right of withdrawal are as follows:

1. For reasons of personal hygiene, the return of any of the following products will not be accepted if they have been unsealed or if the slightest signs of use and/or configuration are detected:
• T-shirts or similar items if they show any signs of being used longer than necessary to check the size.
• Scarves.
• Socks, caps, or hats.
2. Any product manufactured or customized following the customer's instructions.
3. Any product purchased in a pre-sale, changes or returns can only be made during the time that product is on sale.
4. Any entry for an event held in our facilities.

To make a return, you must contact us exclusively through the email sales@giants.pro.

All merchandise must be returned in perfect condition and in packaging that ensures its protection, to guarantee that the product does not suffer damage during its transport to our facilities.

Returns must be delivered to the destination within 7 days following the acceptance date of the return. Otherwise, it will be rejected and returned.

Once the merchandise is received and verified to be in perfect condition, the refund will be processed if indicated.

In the case of a partial withdrawal of an order, the shipping costs corresponding to that order will be reimbursed proportionally to the items affected by this withdrawal.

The transportation costs incurred by the return will be borne by the customer.

Refunds via bank transfer for returns will have a maximum period of 14 days for administrative procedures, although we try to ensure they do not take more than 7 days.

LINKS

Giants may decide to provide links to websites owned by them as well as associated companies from time to time and may even decide to provide links to third-party websites not connected with Giants. All links are provided solely for your convenience. Access to third-party websites is at your own risk, and Giants does not accept responsibility for these third-party websites.

AVAILABILITY

Giants will make every reasonable effort to ensure that this website is fully operational at all times. However, we cannot guarantee that the website will be fault-free. In particular, access to this website may be interrupted or restricted to allow for routine or emergency repairs, as well as maintenance after which new facilities or services may be introduced.

Furthermore, by using this website or any other subdomains, you acknowledge and accept that the internet uses elements and relies on services, inputs, and facilities that are beyond Giants' control. If Giants are wholly or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation shall constitute 'force majeure,' and Giants shall be excused for the duration of this situation.

For the purposes of these Terms and Conditions, the term 'force majeure' shall include any cause that affects Giants' performance of its obligations, resulting from or attributed to acts, events, omissions, or accidents beyond Giants' reasonable control, including but not limited to, strikes, enforced strikes, or other industrial action, a threat or terrorist attack, civil unrest, riots, public disturbances, invasions, wars, threats or preparations for war, fire, technical or power failures, network software, hardware or telecommunications failures, interruptions, disturbances or malfunctions, explosions, storms, floods, earthquakes, collapses, structural damage, epidemics, or any other natural or physical disaster, any legislation, regulation, rule, or government resolution, court or competent authority.

Giants reserves the right to restrict, suspend, or terminate your use of this website or any of our services at any time if we believe, in our sole discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend, and hold harmless the Club and all its associated companies, directors, employees, information providers, licensors, and licensees, officers, and partners (collectively, the "Indemnified Parties"). You will bear the costs of the Indemnified Parties in the event of a claim resulting from your breach of these Terms and Conditions. You will cooperate in the defense of the Club as reasonably required in any such claim. The Club reserves the right, at its own expense, to assume exclusive defense and control of any matter, and you shall not settle any matter without the Club's written consent.

ALTERATIONS

We may modify this website and our services at any time with or without prior notice.

COMPLAINTS AND COMMENTS

If you have any complaints or comments about our website or any delivered product, please contact Customer Services through the Contact section of the website. Alternatively, you can contact us via email at sales@giants.pro between 09:00 am and 6:00 pm GMT, Monday to Friday.

LIMITATION OF LIABILITY

Within the framework of legal liability, neither the Club nor its respective directors, employees, affiliates, or other representatives shall be liable for losses or damages arising from or related to the use or inability to use the materials, facilities, or services offered through the website, including but not limited to consequential or indirect damages or losses, loss of data, profits, income, or opportunities, property damage and claims by third parties, even if the Club has been advised of the possibility of such losses or damages, or they are reasonably foreseeable. Even if the application of this clause were found to conflict with all or part of the current legislation, under no circumstances shall the total compensation for damages, losses, and/or claims (contractual or non-contractual, including negligence or others) exceed the total amount paid by the customer – if an amount has been paid – for accessing the website.

DISCLAIMER

This website and its contents do not contain any representations or warranties of any kind, either express or implied. The Club denies all representations and warranties, including, for example but not limited to, fitness for particular purposes, to the fullest extent permitted by applicable law. Furthermore, the Club does not represent or warrant that the information and/or facilities that may be accessed through this website are accurate, complete, and current, or that this website will not have any defects, including but not limited to, viruses or other harmful elements. The user of this website assumes all risks that may arise from the use of it.

APPLICABLE LAWS

The parties submit to the courts and tribunals of Malaga for the resolution of conflicts.

This document explains our policy regarding any personal information you may supply when visiting the official GIANTX store. Our aim is to protect your information.

Please note that this website contains links to other websites, provided for your convenience. We are only responsible for the privacy practices of this website. We recommend reviewing the privacy policies, security, and procedures of each and every website you visit.

DATA CONTROLLERS

The data you provide, as well as that resulting from your purchases or orders, is provided to the Club, which will be responsible for the data file.

LOYALTY

Additionally, this store falls under the official GIANTX stores. Therefore, both purchases made in this store and those in other official stores under the GIANTX brand, as well as the indicated personal data, will be incorporated into a file for which GIANTX will be responsible. Data related to your credit card or strictly necessary for payment is not included in this file. The GIANTX file's main purpose is the overall management of GIANTX official stores so that those registered in one of the stores can access information or access other stores (if such functionality is operational), as well as to inform them about offers of GIANTX services or products, its sponsors, or third parties indicated, both by postal mail and by email, SMS, or equivalent system, and receive rewards for loyalty, such as participation in draws, contests, discounts, or direct gifts among the users of these stores. Loyalty actions, as well as, if applicable, prizes, discounts, or draws, will be informed to users by the club, who reserves the right to update or improve it to include new advantages.

CONSENT

By registering or placing an order on the Club's website, you are consenting to the processing of your personal data by GIANTX, both as responsible entities for the files. If you do not agree with these terms, please do not register or make a purchase on this website. The details of our commercial partners are established below.

COLLECTION OF PERSONAL INFORMATION

When participating in certain activities on this website, such as registering, purchasing products, or participating in contests, the Club may ask you to provide certain information about yourself by filling out and submitting an online form. Participation in these activities is completely optional. However, if you choose to participate, Giants or any of its associates or collaborators may request personal information, such as your name, address, email, phone number, and other identification details. When making a purchase, you will need to provide your credit or debit card number.

Additionally, we may supplement the provided information with additional information obtained from transactions with you or other organizations, for example, our commercial partners.

HOW WE WILL USE YOUR INFORMATION

When providing personal information to the Club, you understand and accept that the file controllers, their subsidiaries, affiliates, and trusted vendors may transfer, store, or process your 'customer profile' in any of the countries where Giants and its affiliates have offices. All your registered information will be protected in accordance with current data protection legislation and our privacy policy.

The file controllers collect this information to register and support your participation in the selected activities. For example, if you order a product, the information will be used to send you the purchased items and inform you of any benefits that may be available to registered users. If you enter a contest, the information will be collected to enable your entry into the contest and to contact you regarding it or the prizes. The file controllers also use the information you provide us to:

1. Keep you informed of special offers, products, and services via telephone, postal mail, electronic mail, or fax
2. Maintain a file
3. Improve the quality of our services
4. Market research
5. Track your activity on our website
6. Understand your preferences, and thus improve the products and services offered
7. In the case of GIANTX, the purpose of collection is the management of loyalty actions and, if operational, access to the rest of the official GIANTX stores, as described in the previous section "GIANTX loyalty".

The file controllers recognize and appreciate the importance of responsible use of this information. If you do not want the information you have provided to be used to inform you of other products or special offers from the Club or its associates, please indicate this preference when filling out the online form. Additionally, the file controllers may selectively provide certain information to other companies or organizations that have products or services that we believe may be of interest to you. Again, if you do not want the information provided to GIANTX to be shared with other companies, please indicate this when filling out the online form, and we will comply.

Your personal information is protected by a password to prevent unauthorized access. We recommend not disclosing your password.

DISCLOSURE OF INFORMATION

Regarding the disclosure of information to commercial partners of the club, we need other organizations to perform some tasks on our behalf to ensure the delivery of our products and services, for example: transport agencies and postal services. Under these circumstances, we ensure that the information is properly protected and used only in accordance with this policy.

Finally, if our company becomes a shared society or is sold or merged with other entities, your information may be disclosed to our partners or owners.

Unless required by law, we will not share, sell, or distribute any information provided without your consent.

OFFERS AND OPPORTUNITIES

Both the online store and the Club work together with a careful selection of commercial partners.

The club's commercial partners program is designed to support the club and bring customers, fans, and website users a wide range of opportunities and offers (including offers of financial services or sports betting) at competitive prices. Both us and/or the Club and/or our commercial partners would like to contact you to offer detailed offers, either by mail, telephone, text/image/video messages, digital television, fax, or email. If you express interest in an offer from one of our commercial partners, they may inform us. This allows us to take your opinions and interests into account when choosing our commercial partners and developing the program.

If you do not wish for your personal information to be transferred as described, please contact us using the specified method below.

MULTIPLE PROMOTIONS AND DISCOUNT CODES

If you have a valid promotional code, the following additional terms and conditions apply to discounts:

1. When more than one promotion is running at the same time – the most valuable offer will be valid only. There will be no combination with any other offer or promotion.
2. Discounts will only be available in the amounts indicated in the offer
3. Discounts are only valid until the publication date
4. Discounts are only redeemable for purchases made on this website
5. Discounts are not refundable
6. Only one discount can be used per customer per transaction.
7. We reserve the right to terminate any discount at any time, including before the announced end date without prior notice.

IMPORTANT: We work to ensure that all information on this site is accurate. However, occasionally, an error may occur. If we discover an error, we will do our best to ensure that it does not happen again and is immediately removed.

Please note that promotions/offers on the website cannot be used in conjunction with other discounts and promotions.

WHAT TO DO IF YOU DO NOT WISH TO RECEIVE PROMOTIONS

Please be assured that you are under no obligation to buy anything; however, if you prefer not to be contacted by us or our commercial partners, you can choose not to receive these offers simply by writing a notification or an email (See the "Contact" section). You can change your mind at any time by contacting us through the methods shown below or through the instructions provided in each received offer.

Please note that if you choose not to receive information, we or our commercial partners may not be able to keep you informed about new products, services, events, or special offers that may interest you, and our ability to inform you about the opportunity to obtain tickets may also be affected.

USE OF INFORMATION OUTSIDE OF THE EUROPEAN UNION

Some of the organizations to which we may disclose your information are located outside of the European Union. To provide you with the products and services you want, we may need to send your personal information to countries that do not have laws that protect privacy rights as extensively as Spain. If we transfer your personal information to other locations, we will take appropriate steps to ensure that your information is properly protected.

USE OF COOKIES

You can check the cookie policy at: https://www.giantsgaming.pro/uso-de-cookies/

DATA PROTECTION

The files of GIANTX ESPORTS S.L. are registered in the General Data Protection Registry of the Spanish Data Protection Agency.

UPDATING AND MODIFYING INFORMATION

You have the rights of access, rectification, cancellation, and opposition regarding your personal data. If you wish to exercise your rights, you can do so by email addressed to hello@giantsgaming.pro or by postal mail to: Giants, C/Paris 77, Málaga.

Please include your name, address, and/or email address when contacting us as this will help ensure that we are accepting corrections from the correct person. We encourage you to update your personal information if it changes.

YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION

You have the right to view a copy of the personal information we hold about you and ask us to make any changes to ensure that your information is correct and up to date. We may charge a small fee as an administration cost for any request you make. The current fee is 10.00 EUROS (€).

You can ask us if you need to make any changes to ensure that your information is correct and up to date.